Supercharge Customer Engagement with Gamification

supercharge customer engagement with gamification (tattooed arms)

Why Gamification is so effective

As people, we like to be entertained. We like to have fun. We like to play. This should come as no surprise, as it is ingrained deeply into our culture and has been expressed for centuries. Marketers leverage this to attract, engage and retain their audiences. One of the most effective and popular ways of approaching this today is by deploying gamified experiences or “Gamification”, as it is more commonly called.

Prior to the widespread use of the term, which really took off around 2010, many different fields of work had already applied this technique, where game-design elements would be adapted into non-game contexts – drawing heavy inspiration from videogames.

In today’s context, many companies across industries use gamification. Many reasons for this include, such as to improve user engagement, improve learning and comprehension, increase and maintain motivation and productivity, steer better user flows and much more.

It’s highly effective because it leverages people’s natural inclination for socializing, learning and self-improvement. Gamification gives people a sense of achievement through different types of reward systems.

gamification in marketing plans

Gamification in Marketing

The approach has gained a lot of traction in marketing, with over 70% of Forbes global 2000 companies saying that they plan to use gamification for the purpose of marketing and customer retention. This was back in 2013!

Some of the world’s biggest and best-known brands, such as McDonald’s, Toyota, Coca-Cola, and Disney all deploy gamification in their marketing strategies. However, this doesn’t mean gamification is only exclusive to bigger companies.

Today, developing and launching marketing games can be quick and easily, and has become available at a fraction of what is used to cost. Most companies can now, should they choose to do so, implement games in their marketing mixes and have success.

Benefits of Gamification

Here are some of the main benefits and reasons why you might want to implement gamification into your own marketing:

  • Increase customer engagement
  • Differentiate and strengthen your brand
  • Educate about products/services
  • Increase social shareability
  • Generate new leads and nurture existing customers

To give you an example of what a branded game might look like, try Breguet’s own custom developed game below:

Don’t know the combination? Find it here together with more information.

Getting Started

It goes without saying that it’s important to align the brand values with the game experience itself and not just do it because it’s “cool” or “fun”. Check out this blog post, where we cover tips on how to best incorporate gamification into your marketing strategy.

Once you’re ready, it’s just a matter of deciding what the context should be: an online contest on social media, as part of signing up to your newsletter, special birthday surprise for existing customers, in-store interactive screen experience, for internal training or something entirely else. The options are endless.

To help you start incorporating gamification into your own markeing plan, we’ve just added 3 new marketing game templates on for you to try out and launch for your own business. Check them out below:

gamification example, crack the safe game
Crack the Safe Game
gamification example for Halloween, Whac-a-Mole
Whac-A-Mole Game
Gamification, Cup Game
Cup Game

Ready to give it a go? Create your free trial today!

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2 thoughts on “Supercharge Customer Engagement with Gamification”

  1. Pingback:5 Tips to Design a Successful Guided Selling Experience - Digiperform

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